The Operations Area is responsible for maintaining overall system
and service reliability and responsiveness
and for pursuing needed enhancements to service.
This area consists of the following groups:
Connectivity Operations
-
Responsible for ensuring daily reliability
and responsiveness of the SVPAL dial-in service,
including correct operation of modems, portmasters,
and host-based dial-in support (e. g. Radius).
- Attend to telnet access.
-
Monitor operations and resolve detected or reported
dial-in problems.
User Application Operations
-
Responsible for ensuring daily reliability
and responsiveness of SVPAL host-based applications,
including news, mail, ftp, web and IRC.
-
Monitor operations and resolve detected or reported problems
with these services.
Development
-
Responsible for planning and developing hardware
and software solutions to long-term system problems
and adding system enhancements.
- Perform (as needed) special projects.
- Attend to overall, long-term health of system software.
-
Install (as appropriate) new versions of system software,
while minimizing service disruptions.
-
Work with Connectivity Operations and User Application
Operations groups to assess problem and enhancement
requirements.
Customer Support
-
Responsible for daily operation of SVPAL customer query
and problem report service.
-
Resolve (as possible) end-user and SVPAL information
provider questions and problems; or forward (as needed)
them to Connectivity Operations, User Application Operations,
and/or Development groups and for pursuing their timely
resolution by these groups.
If you need more information about a group
within the Operations Area or would like to volunteer
to help a group, please send a message to the
New Operations Volunteer
web AT svpal.org
email address and state the group of interest.
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